Terms & Conditions

Please read these terms carefully before using our services

Last Updated: December 23, 2024

Welcome to Ozmosis Naturals™

These Terms and Conditions ("Terms") govern your use of the Ozmosis Naturals™ website and services. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our services.

We recommend reading these terms in full, but key sections are highlighted for your convenience.

01

Agreement to Terms

By accessing and placing an order with Ozmosis Naturals™, you confirm that you are in agreement with and bound by the terms and conditions contained in these Terms. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Key Point: You must be at least 18 years of age to use our services or have parental consent if you are a minor.
02

Use of Our Service

When you use our service, you agree to:

  • Provide accurate, current, and complete information about yourself
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept all risks of unauthorized access to your account
  • Notify us immediately of any unauthorized use of your account
  • Not use our service for any illegal or unauthorized purpose
  • Comply with all applicable laws and regulations

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

03

User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password. You agree not to disclose your password to any third party.

Account Security

We recommend using a strong password and enabling two-factor authentication when available to protect your account.

04

Products & Services

All products and services are subject to availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice.

Product Descriptions

We strive to ensure that product descriptions, images, and other content are accurate and reliable. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Product Quality

All Ozmosis Naturals™ products are:

  • Made with certified organic ingredients
  • Free from synthetic chemicals and harmful additives
  • Third-party tested for purity and quality
  • Manufactured in compliance with applicable regulations
  • Properly labeled with ingredient information and usage instructions
05

Orders & Payment

Order Process

When you place an order, you will receive an email confirmation. This confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to refuse or cancel any order for any reason.

Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, Verve)
  • Bank Transfer
  • Mobile Payment (Paystack, Flutterwave)
  • Cash on Delivery (selected locations only)

Pricing

All prices are in Nigerian Naira (₦) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time, but changes will not affect orders already placed.

Important: Payment must be received before order processing begins. Orders are typically processed within 1-2 business days of payment confirmation.
06

Shipping & Delivery

Shipping Options

  • Standard Shipping: 3-5 business days
  • Express Shipping: 1-2 business days
  • Same-Day Delivery: Available in select Lagos areas

Shipping Costs

Shipping costs are calculated based on order weight, destination, and shipping method. Orders over ₦50,000 and ₦250,000 qualify for free standard shipping within Lagos and Nigeria respectively .

Delivery

We ship to addresses within Nigeria. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

Track Your Order

Once your order ships, you'll receive tracking information via email to monitor your delivery.

07

Returns & Refunds

30-Day Satisfaction Guarantee

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return it within 30 days of delivery for a refund or exchange.

Return Conditions

To be eligible for a return:

  • Products must be unused and in original packaging
  • Products must be returned within 30 days of delivery
  • You must provide proof of purchase
  • Products must not be damaged or tampered with

Refund Process

Once we receive your return, we will inspect the products and process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Non-Returnable Items

  • Opened skincare or body care products (for hygiene reasons)
  • Sale or clearance items
  • Gift cards
  • Custom or personalized orders
Customer Service: Contact us at returns@ozmosisnaturals.com to initiate a return. We'll provide you with return instructions and a return authorization number.
08

Intellectual Property

The service and its original content, features, and functionality are and will remain the exclusive property of Ozmosis Naturals™. The service is protected by copyright, trademark, and other laws.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Ozmosis Naturals™.

User Content

By submitting content to our site (reviews, comments, photos), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content.

09

Prohibited Uses

You may not use our service:

  • For any unlawful purpose or to solicit others to perform unlawful acts
  • To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information
  • To upload or transmit viruses or any other type of malicious code
  • To spam, phish, pharm, pretext, spider, crawl, or scrape
  • For any obscene or immoral purpose
10

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Ozmosis Naturals™ be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

We do not warrant that the service will be uninterrupted, timely, secure, or error-free.

11

Indemnification

You agree to defend, indemnify and hold harmless Ozmosis Naturals™ and its affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from:

  • Your use and access of the service
  • Your violation of any term of these Terms
  • Your violation of any third party right, including intellectual property rights
  • Any harm caused to any third party through your use of the service
12

Termination

We may terminate or suspend your account and access to the service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the service will immediately cease. If you wish to terminate your account, you may simply discontinue using the service or contact us.

13

Governing Law

These Terms shall be governed and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of Lagos, Nigeria.

14

Privacy Policy

Your use of our service is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the site and informs users of our data collection practices.

Read our Privacy Policy →
15

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.

Stay Informed

We recommend checking this page periodically for any changes. We will also notify registered users of significant updates via email.

16

Contact Information

If you have any questions about these Terms, please contact us:

By using our service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Effective Date: December 4, 2025

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